riority is to put a smile on our customers’ faces through our dedicated service.

    Points to Remember:

    • By requesting a refund, the client agrees to provide kptripathi.net Quality Audit team permission to access the recording of the consultation session for which a refund has been requested. The team will determine whether the case qualifies for a refund.
    • The decision to process the refund is at the sole discretion of the kptripathi.net Quality Audit team, and this decision is final and binding.
    • All refunds will be processed on a best effort basis, and refunds will be credited to the user’s Bank Account only. Bank details will be requested via email, and once the refund is approved, the amount will be credited accordingly.
    • Refund processing time may vary depending on the mode of payment, bank processing timelines, and transaction policies.
    • Customers are advised to carefully read and understand the terms and conditions before purchasing any service.

    Return Policy Notes:

    Through our 100% Buyers Protection Plan, you get quick and easy refunds by following simple steps. If your consultation scheduled via email, WhatsApp, or phone call is delayed by more than 12 hours, you are eligible for a full refund of the consultation fee. This process is hassle-free.

    Terms for Refund & Cancellation Service:

    • Once a consultation is booked, it cannot be canceled.
    • No refund will be issued if incorrect data is provided by the customer. However, correct information may be sent within two hours of order placement to be eligible for a refund.
    • No refund will be issued once the consultation has been completed and delivered.
    • If a customer mistakenly makes a double payment for a single order, the extra payment will be refunded.
    • Foreigners/NRIs must book a 30-minute slot. If a 10-minute or 20-minute slot is booked by mistake, the remaining amount must be paid. No refund requests will be entertained in such cases.
    • Rescheduling: You can request a change in consultation date and time only once, at least 24 hours before the scheduled consultation. If the request is not made within this time frame, the consultation will be considered as served, and no refund or rescheduling request will be entertained.
    • Refunds for purchases made through third-party payment platforms are subject to their terms and conditions.
    • If a service is delayed due to unforeseen circumstances, customers may be eligible for a partial or full refund at the discretion of the Quality Audit team.
    • Customers requesting refunds must provide necessary proof and documentation to validate their claim.

    FAQs for Refund Policy:

    How to raise a dispute for an order?
    The customer must register a dispute by emailing admin@kptripathi.net with a valid reason as mentioned above. Please mention the order number in the email, or your request cannot be processed.

    After reviewing the refund request, we will send an email with resolution instructions within three business days.

    What to do if kptripathi.net does not respond to the dispute?

    Please allow three business days for us to address your issue and provide a resolution. If we fail to respond within three business days, or if the resolution provided is unsatisfactory, you can escalate the matter by emailing admin@kptripathi.net. We are committed to resolving issues in a timely manner with mutual cooperation.

    Will I receive a full refund if my reasons are valid?
    Yes! If your concerns are valid and approved by our Quality Audit Team, you will receive a full refund of the consultation amount.

    How long does it take for the refund to be processed?

    Refunds are usually processed within three working days once approved. After approval, the amount will be credited to your bank account within seven working days (excluding weekends and bank holidays). However, please note that bank transaction and payment gateway processing times may affect the refund timeline.

    What happens if I receive an incorrect consultation or service?

    If you believe that the consultation or service received was incorrect or unsatisfactory, you must report the issue within 24 hours of receiving the service. Our team will review your case and determine if a partial or full refund can be issued.

    Can I request a refund for technical issues during the consultation?

    In cases where technical difficulties occur (such as call drops, poor connection, or inability to access the service), customers must notify us within 12 hours. If the issue is verified, a reschedule or refund will be offered.

    Can I request a refund for a product purchased from kptripathi.net?

    Refunds for physical or digital products are subject to our separate Product Return Policy. If the product is defective or incorrect, customers must report the issue within 48 hours of receiving the product for resolution.

    Are refunds available for promotional offers or discounts?

    No, refunds are not applicable for services purchased under promotional discounts or limited-time offers unless a severe discrepancy occurs in the provided service.

    Is there any processing fee for refunds?

    Yes, refunds are processed after deducting transaction fees levied by the bank or payment gateway. The exact amount will be communicated during the refund process.

    Additional Guidelines:

    • Customers should review their booking details carefully before making a purchase.
    • The company reserves the right to amend the refund and cancellation policy without prior notice.
    • Any disputes regarding refunds must be addressed within 30 days of the transaction date.
    • Users must adhere to our terms and conditions while availing of any service on kptripathi.net.

    Contact Us:

    For any further queries related to refund and cancellation, please reach out to our support team:

    Thank You,
    www.kptripathi.net